Introduction
Thank you for visiting the Valvoura webshop. We value your privacy and explain in this policy which data we collect, why we do so, and how we protect your information.
 

Responsible party
Valvoura is responsible for the processing of personal data as described in this privacy policy.

Contact details
Website: www.valvourashop.com
E mail: info@valvoura.com
Address: Benzenraderweg 1
6411 EC Heerlen
The Netherlands

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Which data we process
We process personal data because you use our services or because you provide this data to us yourself. We do so in accordance with applicable privacy legislation, including the GDPR.
 

Types of data we collect

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Data that is collected automatically
During each website visit, standard server log files are stored. These include, among others:
IP address
Date and time of the request
File name or page requested
Amount of data transmitted
Browser and provider

This data is used to ensure the proper functioning of the website and is deleted after a maximum of seven days.

Data you provide yourself
This occurs when you:
Place an order
Create an account
Contact us

Depending on your actions, we may collect:
Name
Address
E mail
Phone number
Payment information
Order and transaction data
Content of your messages to us
Device and usage information

Why we process your data
We process your data for:
Processing orders
Providing customer service
Communication such as e mails about orders
Security and fraud prevention
Legal obligations
Marketing when you have given consent
Improving our website and services

 

Sharing personal data
We only share personal data when this is necessary for the execution of our services. This may be with:
Shipping partners
Payment service providers
IT suppliers
Marketing partners, with consent
Authorities when legally required

Our webshop runs on Wix. This party may process data for security, performance, and fraud prevention purposes.

International data transfers
When our technical services process data outside the EU, this is done in accordance with valid transfer mechanisms such as the standard contractual clauses of the European Commission.

Marketing communication
If you subscribe to the newsletter, we will send updates and offers. You can unsubscribe at any time via the link in the e mail.

Cookies and analytics
We use cookies to ensure the website functions properly and to gain insights into website usage.

We use Cookiebot to manage your cookie preferences. You decide which cookies are placed and you can adjust your consent at any time.

We use Google Analytics with IP anonymisation. Data may be processed in the United States. You can opt out via:
http://tools.google.com/dlpage/gaoptout

Security and data retention
We protect your data with appropriate measures.
We retain data for as long as necessary for:
Processing orders
Maintaining accounts
Complying with legal obligations
Resolving disputes

Children
Our webshop is not intended for persons under the legal age of majority.

Your rights
Under the GDPR, you have the right to:
Access
Correction
Deletion
Restriction of processing
Data portability
Withdrawal of consent
Object
Lodge a complaint with a supervisory authority

For data processed by Wix or other service providers, you can exercise your rights via their privacy portal.

Complaints and supervision

If you have a complaint about how we process your data, please contact info@valvoura.com.
In the Netherlands, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl

Changes to this policy
We may amend this privacy policy for operational or legal reasons. The most recent version is always available on this page.

Contact
Valvoura
E mail: info@valvoura.com
Address: Benzenraderweg 1
6411 EC Heerlen
The Netherlands