Table of contents

Article 1 Definitions
Article 2 Identity of the entrepreneur
Article 3 Applicability
Article 4 The offer
Article 5 The agreement
Article 6 Right of withdrawal
Article 7 Costs in case of withdrawal
Article 8 Exclusion of the right of withdrawal
Article 9 The price
Article 10 Conformity and warranty
Article 11 Delivery and execution
Article 12 Ongoing performance duration, termination, and renewal
Article 13 Payment
Article 14 Complaints procedure
Article 15 Disputes
Article 16 Additional or deviating provisions
Article 17 Lost or undelivered shipments
Exclusion of warranties and limitation of liability
Copyright and trademarks
Copyright complaints

Article 1 Definitions

In these terms and conditions, the following terms have the following meanings

Cooling-off period
The period during which the consumer may exercise the right of withdrawal.

Consumer
The natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur.

Day
Calendar day.

Ongoing agreement
A distance agreement relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over a certain period.

Durable data carrier
Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal
The possibility for the consumer to withdraw from the distance agreement within the cooling-off period.

Model withdrawal form
The model withdrawal form made available by the entrepreneur that a consumer may complete if they wish to exercise the right of withdrawal.

Entrepreneur
The natural or legal person who offers products and/or services to consumers at a distance.

Distance agreement
An agreement concluded using exclusively one or more means of distance communication within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the moment the agreement is concluded.

Means of distance communication
Means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously present in the same space.

General terms and conditions
These general terms and conditions of the entrepreneur.

Article 2 Identity of the entrepreneur

Valvoura
Visiting and business address
Benzenraderweg 1
6411 EC Heerlen
The Netherlands

E mail address
info@valvoura.com

Chamber of Commerce number
96048034

VAT identification number
NL867447266B01

Article 3 Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be inspected and that they will be sent free of charge upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and before the distance agreement is concluded, be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge electronically or otherwise upon request.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions the consumer may always rely on the provision that is most favourable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms will otherwise remain in force and the relevant provision will be replaced in mutual consultation by a provision that most closely approximates the intent of the original provision.

Situations not regulated in these general terms and conditions are assessed in accordance with the spirit of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of these terms shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images of products are a truthful representation of the products offered. The entrepreneur cannot guarantee that displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular
the price including taxes
any shipping costs
the manner in which the agreement will be concluded and which actions are required
whether the right of withdrawal applies
the method of payment, delivery, and execution of the agreement
the period for acceptance of the offer or the period during which the entrepreneur guarantees the price
the rate for distance communication if costs are calculated on a basis other than the regular basic rate
whether the agreement will be archived after conclusion and, if so, how it can be consulted
the way in which the consumer can check and, if necessary, correct the data provided
any other languages in which the agreement may be concluded
any codes of conduct to which the entrepreneur is subject and how they can be consulted
the minimum duration of the distance agreement in the case of an ongoing agreement.

Article 5 The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions set forth therein.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as receipt has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure electronic data transfer and ensure a safe web environment. If electronic payment is possible, appropriate security measures will be observed.

The entrepreneur may, within legal limits, investigate whether the consumer can meet their payment obligations, as well as other relevant factors. If there are valid reasons not to conclude the agreement, the entrepreneur may refuse an order or attach special conditions.

The entrepreneur will provide the consumer with the following information in writing or in a way that allows storage on a durable data carrier
the visiting address for complaints
the conditions under which the right of withdrawal may be exercised or a clear statement if excluded
information about warranties and after-sales service
the data listed in Article 4 paragraph 3 unless already provided
requirements for termination if the agreement exceeds one year or is indefinite.

In the case of an ongoing agreement, this applies only to the first delivery.

Each agreement is entered into subject to sufficient availability of the products.

Article 6 Right of withdrawal

Upon delivery of products

The consumer has the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day the consumer or a designated third party takes physical possession of the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether it should be retained.

To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days. After notification, the product must be returned within 14 days. Proof of timely return must be provided.

If the consumer does not act within these periods, the purchase is final.

For services, the consumer may withdraw within at least 14 days from the conclusion of the agreement.

Article 7 Costs in case of withdrawal

The consumer bears the costs of return shipping.

Paid amounts will be refunded within 14 days after withdrawal, using the same payment method unless otherwise agreed.

If damage occurs due to improper handling, the consumer is liable for depreciation.

Article 8 Exclusion of the right of withdrawal

The right of withdrawal may be excluded for products
custom-made or personalised
not suitable for return
perishable
subject to market fluctuations
newspapers or magazines
unsealed audio/video or software
sealed hygiene products including perfumes, cosmetics, and scent oils once unsealed.

Article 9 The price

Prices remain unchanged during the stated validity period, except for VAT changes.

Variable pricing may apply to market-dependent products.

All prices include VAT and are subject to typographical errors.

Article 10 Conformity and warranty

Products and services conform to the agreement and legal requirements.

Warranty does not affect statutory rights.

Damage due to misuse, leaks, or spills of scent oils or diffusers is excluded from liability.

Article 11 Delivery and execution

Orders are executed with due care and delivered within 30 days unless otherwise agreed.

Delivery times are indicative.

Risk transfers upon delivery.

Article 12 Ongoing agreements duration, termination, and renewal

Consumers may terminate indefinite agreements at any time with one month’s notice.

Fixed-term agreements may be terminated at the end of the term.

Automatic renewal is limited as prescribed by law.

Article 13 Payment

Payments must be made within 7 working days unless otherwise agreed.

Incorrect payment details must be reported immediately.

Article 14 Complaints procedure

Complaints must be submitted promptly and will be answered within 14 days.

Consumers may also submit complaints via the European ODR platform.

Article 15 Disputes

Dutch law applies.
The Vienna Sales Convention does not apply.

Article 16 Additional or deviating provisions

Additional provisions must not disadvantage the consumer and must be recorded in writing.

Withdrawal requests can be sent by e mail to info@valvoura.com.

Article 17 Lost or undelivered shipments

Missing shipments must be reported within 14 days after the expected delivery date.

Exclusion of warranties and limitation of liability

All information on valvoura.com and valvourashop.com is provided for general information purposes only.

Valvoura is not liable for any loss or damage arising from the use of the website.

Copyright and trademarks

All content on valvoura.com and valvourashop.com is the exclusive property of Valvoura and protected by Dutch and European law.

Copyright complaints

Valvoura respects intellectual property rights.
Complaints can be submitted via

E mail
info@valvoura.com